At Gracie Wanders, we strive to provide high-quality travel products that meet your expectations. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process, as outlined below.
1. Return Timeframe
You have 14 days from the date of delivery to initiate a return for any of our products. Returns requested after this period will not be accepted.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original condition.
- The product must be returned in its original packaging.
- You must have proof of purchase (e.g., order number or receipt).
3. Non-returnable Items
Certain items may not be eligible for return, including:
- Products that have been used or damaged by the customer.
- Products that are not in their original condition or packaging.
4. How to Return an Item
To initiate a return:
- Contact our customer service team within 14 days of receiving your product.
- Provide your order number, product details, and reason for the return.
- Once your return request is approved, we will provide you with the return instructions.
5. Return Shipping
- Cost of Return: The cost of return shipping is the responsibility of the customer unless the item is defective or was incorrectly shipped.
- Packaging: Please ensure the product is securely packaged to avoid any damage during the return shipment.
6. Refund Process
Once we receive and inspect the returned product, we will notify you via email regarding the status of your refund. If the return is approved, your refund will be processed to the original payment method (Cash on Delivery customers).
- Processing Time: Refunds typically take 7-10 business days to process.
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 3 days of receiving the item. We will provide a full refund or send you a replacement at no extra cost. You may be asked to provide photos of the damaged product for our records.
8. Exchange Policy
We currently do not offer exchanges. If you would like a different product, please return the original item and place a new order.
9. Contact Us
For any questions or assistance regarding returns or refunds, please contact us at: [email protected]